Publish and display troubleshooting

Use these checks when Save or Publish is unavailable, publishing takes longer than expected, or a banner does not appear on part of your store.

Save is disabled

Make a change to the banner title or content.
Complete any required fields shown with an error.
If the banner includes a link, select a Shopify resource or enter a complete relative or absolute URL.
Wait for file or image uploads to finish before saving.

Publish is disabled

Save the latest changes first.
Confirm that the banner has a valid title and content.
Enable the Quicky app embed in the currently published theme.
Return to the Quicky editor and refresh the page after enabling the app embed.

Saving or publishing takes too long

Do not click Save repeatedly while a request is processing.
Wait for image and font uploads to finish.
Refresh the embedded app once and try again.
If the request still fails, contact support with the banner name, store domain, approximate time, and a screenshot. These details help us locate the request quickly.

The banner is missing on specific pages

Check Settings, then Targeting.
Confirm that the affected page is included and is not matched by an exclusion.
Compare the Shopify theme template used by a working page and the affected page.
Confirm that the Quicky app block or app embed is enabled for that template.
Test the exact storefront URL in a private browser window.

For Shopify Markets, prefer relative links such as /pages/contact instead of links containing the store's default domain. Shopify can then preserve the visitor's market and language path.

Still need help?

Contact Quicky support from the chat inside the app. Include the banner name, affected storefront URL, expected result, and a screenshot or short recording.

Updated on: 26/07/2026